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E-grāmata: New Normal in IT: How the Global Pandemic Changed Information Technology Forever

  • Formāts: EPUB+DRM
  • Sērija : Wiley CIO
  • Izdošanas datums: 23-Feb-2022
  • Izdevniecība: John Wiley & Sons Inc
  • Valoda: eng
  • ISBN-13: 9781119839774
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  • Formāts: EPUB+DRM
  • Sērija : Wiley CIO
  • Izdošanas datums: 23-Feb-2022
  • Izdevniecība: John Wiley & Sons Inc
  • Valoda: eng
  • ISBN-13: 9781119839774
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"Until 2020, the IT operational and strategic playbooks for various industries were pretty set and focused around deploying applications, knowledge management systems, technology infrastructure via a mix of cloud and on-premise installations, and security -- mostly centered around physical office buildings and data centers where most staff worked. As a result of the global Covid-19 pandemic that originated in early 2020, everything IT related has changed and will likely remain different forever. Companies are moving to full or partial remote workers with more tolerance for broader geographical ranges of resources. In addition, they are shedding corporate office locations or at a minimum, reducing the office footprint significantly to reduce costs. Why? Because the pandemic of 2020-2021 showed how valuable information technology can be to an organization and that organizations are more productive working remotely away from expensive corporate office buildings. The role of the CIO / CTO going forward will change globally forever as a result. The purpose of this book is to share the experiences of CIOs across a diverse set of sectors (energy, manufacturing, academia, transportation, consumer products, financial services, and non-profits) regarding the future strategy deployment of technology post Covid-19. Three broad areas will be covered: (1) what the post-pandemic new normal looks like for IT leaders regarding resource sourcing, the office of the future and how collaboration tools will continue to accelerate a hybrid office/remote work force across the globe; (2) how risk mitigation and specifically disaster recovery testing and planning will adapt to include worst case scenarios; and (3) CIOs/CTOs will share how today's CIOs are adapting their IT governance approach to meet the new IT normal and how key performance indicators will likely change as a result."--

Learn how IT leaders are adapting to the new reality of life during and after COVID-19

COVID-19 has caused fundamental shifts in attitudes around remote and office work. And in The New Normal in IT: How the Global Pandemic Changed Information Technology Forever, internationally renowned IT executive Gregory S. Smith explains how and why companies today are shedding corporate office locations and reducing office footprints.

You'll learn about how companies realized the value of information technology and a distributed workforce and what that means for IT professionals going forward. The book offers insightful lessons regarding:

  • How to best take advantage of remote collaboration and hybrid remote/office workforces
  • How to implement updated risk mitigation strategies and disaster recovery planning and testing to shield your organization from worst case scenarios
  • How today's CIOs and CTOs adapt their IT governance frameworks to meet new challenges, including cybersecurity risks

The New Normal in IT is an indispensable resource for IT professionals, executives, graduate technology management students, and managers in any industry. It's also a must-read for anyone interested in the impact that COVID-19 had, and continues to have, on the information technology industry.

Preface xiii
Acknowledgments xv
About The Author xvii
PART I The Postpandemic New Normal
1(92)
Chapter 1 Lasting Business Impacts and Resource Sourcing After a Global Pandemic
3(38)
Introduction
3(2)
Impacts from Covid-19 on Businesses and Organizations
5(1)
Impacts in Academia
6(8)
Unemployment Impacts in the United States and Around the Globe
14(3)
Some Bright Spots During the Pandemic
17(5)
Impacts on Consultants and Organizations Sourcing Strategy
22(7)
Lessons Learned
29(3)
Things I've Done in My Career to Prepare
32(1)
Recommendations and Predictions
33(4)
Notes
37(4)
Chapter 2 The Shrinking Office of the Future: Cloud and Mobile Dominate
41(32)
Corporate Footprint During the Pandemic
41(3)
The Corporate Office of the Future
44(12)
IT Infrastructure and Telecommunications
56(8)
Cloud and Mobile Will Dominate Post Pandemic
64(2)
Things I've Done in My Career to Prepare
66(1)
Recommendations and Predictions
66(4)
Notes
70(3)
Chapter 3 Voice Systems and Collaboration in the New Hybrid Office Environment
73(20)
Voice Systems
73(7)
Collaboration Tools
80(6)
Things I've Done in My Career to Prepare
86(1)
Recommendations and Predictions
87(3)
Notes
90(3)
PART II Risk Mitigation and Disaster Recovery Is Your New Friend
93(68)
Chapter 4 Never Be Unprepared for a Pandemic Again: Business Continuity and IT Disaster Recovery Going Forward
95(32)
Business Continuity and IT Disaster Recovery: Defined and Purpose
96(3)
Technologies to Scan and Reduce Covid Risks in the Workplace
99(2)
Business Continuity and IT Disaster Recovery Failures During the Height of the Covid-19 Pandemic
101(9)
Business Continuity Going Forward - Remote Staff Where Possible but It Varies Greatly by Sector
110(2)
IT DR Going Forward - Remote Staff, Co-lo, and Cloud-based IT Solutions
112(7)
Things I've Done in My Career to Prepare
119(2)
Recommendations and Predictions
121(3)
Notes
124(3)
Chapter 5 IT Security for Corporate Resilience
127(34)
The State of IT Security Today
127(11)
IT Security Going Forward
138(2)
The State of IT Security Standards and Frameworks
140(2)
Managed Detection and Response (On-premise Network, Endpoint, Cloud)
142(2)
Managed Risk
144(1)
Securing Email
145(1)
Privileged Access Management (PAM)
146(1)
SIEM versus SOCaaS versus MDR?
147(1)
CIO Security Best Practices
148(5)
Things I've Done in My Career to Prepare
153(2)
Recommendations and Predictions
155(2)
Notes
157(4)
PART III IT Governance to Performance Management
161(85)
Chapter 6 IT Governance: Keep It Simple
163(38)
IT Governance Defined and Purpose
163(4)
IT Governance - Frameworks and Methodologies
167(7)
IT Governance Myths
174(4)
Best-Practice IT Governance Today
178(9)
Things I've Done in My Career to Prepare
187(8)
Recommendations and Predictions
195(4)
Notes
199(2)
Chapter 7 Key Performance Indicators for the New Normal
201(16)
KPI Defined
201(1)
Common KPIs Pre-Covid-19
202(3)
Updated KPIs Influenced by the Pandemic
205(8)
Things I've Done in My Career to Prepare
213(1)
Recommendations and Predictions
214(2)
Notes
216(1)
Chapter 8 Updated Research and CIO Priorities
217(29)
Updated Research
217(14)
Reflections on the Global Pandemic
231(4)
CIO Priorities Going Forward
235(6)
Recommendations and Predictions
241(5)
Notes 246(5)
Index 251
GREGORY S. SMITH is Chief Information Officer for a Maryland-based organization. He has 30 years of experience managing complex IT and business systems at organizations including the Pew Charitable Trusts and the World Wildlife Fund. He also serves as an Adjunct Professor at Georgetown University, graduate programs, where he leverages his 20 years of higher education teaching experience to train the next generation of IT and business leaders.