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E-grāmata: Routledge Handbook of Tourism Experience Management and Marketing [Taylor & Francis e-book]

Edited by (North Eastern Hill University, India)
  • Formāts: 652 pages, 34 Tables, black and white; 35 Line drawings, black and white; 16 Halftones, black and white; 51 Illustrations, black and white
  • Sērija : Routledge International Handbooks
  • Izdošanas datums: 27-May-2020
  • Izdevniecība: Routledge
  • ISBN-13: 9780429203916
Citas grāmatas par šo tēmu:
  • Taylor & Francis e-book
  • Cena: 249,01 €*
  • * this price gives unlimited concurrent access for unlimited time
  • Standarta cena: 355,74 €
  • Ietaupiet 30%
  • Formāts: 652 pages, 34 Tables, black and white; 35 Line drawings, black and white; 16 Halftones, black and white; 51 Illustrations, black and white
  • Sērija : Routledge International Handbooks
  • Izdošanas datums: 27-May-2020
  • Izdevniecība: Routledge
  • ISBN-13: 9780429203916
Citas grāmatas par šo tēmu:
"The Routledge Handbook of Tourism Experience Management and Marketing offers a comprehensive and thorough inquiry into both customary and emergent issues of tourism experience and co - creation. Drawing together contributions from 83 authors from 28 countries with varied backgrounds and interdisciplinary interests, the handbook highlights multiple representations and interpretations of the theme. It also integrates a selection of illustrative global case studies to effectively present its chapter contents. Tourism experience drives the contemporary tourist's behavior as they travel in pursuit of experiencing unique and unusual destinations and activities. Creating a memorable and enduring experience is therefore a prerequisite for the all tourism business organizations irrespective of the nature of their products or services. This handbook focuses on conceptualizing, designing, staging, managing and marketing paradigms of tourism experiences from both supply and demand perspectives. It sheds substantiallight on the contemporary theories, practices and future developments in the arena of experiential tourism management and marketing. Encompassing the latest thinking and research themes, this will be an essential reference for upper-level students, researchers, academics and industry practitioners of hospitality as well as those of tourism, gastronomy, management, marketing, consumer behavior, cultural studies, development studies and international business, encouraging dialogue across disciplinary boundaries"--

The Routledge Handbook of Tourism Experience Management and Marketing offers a comprehensive and thorough inquiry into both customary and emergent issues of tourism experience and co - creation. Drawing together contributions from 83 authors from 28 countries with varied backgrounds and interdisciplinary interests, the handbook highlights multiple representations and interpretations of the theme. It also integrates a selection of illustrative global case studies to effectively present its chapter contents.

Tourism experience drives the contemporary tourist’s behavior as they travel in pursuit of experiencing unique and unusual destinations and activities. Creating a memorable and enduring experience is therefore a prerequisite for the all tourism business organizations irrespective of the nature of their products or services. This handbook focuses on conceptualizing, designing, staging, managing and marketing paradigms of tourism experiences from both supply and demand perspectives. It sheds substantial light on the contemporary theories, practices and future developments in the arena of experiential tourism management and marketing.

Encompassing the latest thinking and research themes, this will be an essential reference for upper-level students, researchers, academics and industry practitioners of hospitality as well as those of tourism, gastronomy, management, marketing, consumer behavior, cultural studies, development studies and international business, encouraging dialogue across disciplinary boundaries.

List of figures
xiv
List of tables
xvi
Notes on contributors xvii
Foreword xxx
Arch G. Woodside
Acknowledgements xxxiv
Introduction 1(12)
Saurabh Kumar Dixit
PART I Tourism experience: theories, structure and frameworks
13(116)
1 Conceptualizations of tourism experience
15(12)
Jon Sundbo
Saurabh Kumar Dixit
2 A systematic review of the tourism experience research from 2009 to 2018
27(22)
Drita Kruja
Elvisa Drishti
3 Key drivers of tourism experience
49(10)
Fabrizio Ferrari
4 Typology of tourism experience
59(8)
Bert Smit
Frans Melissen
5 Customer experience in tourism: an overview
67(10)
Girish Prayag
Samuel Spector
Jorg Finsterwalder
6 The role and measurement of emotion in tourism experiences
77(11)
Girish Prayag
7 The essence of memorable experience
88(11)
Mariana de Freitas Coelho
Marlusa de Sevilha Gosling
8 Service employees and customer experience
99(10)
Poh Theng Loo
9 Relationships between tourists' emotional experiences, perceived overall image, satisfaction, and loyalty
109(10)
Keith Mandabach
10 Tourism and the experience economy: a critique?
119(10)
Roy C. Wood
PART II Crafting tourism experiences
129(118)
11 Understanding the experience design process
131(9)
Bert Smit
Frans Melissen
12 Experiential choice in tourism
140(10)
Jens Friis Jensen
Jon Sundbo
13 The service experiencescape
150(9)
Melissa A. Baker
Kawon Kim
14 Exploring image, perception and motivation in tourism experience
159(14)
Brian Kee Mun Wong
Christy Yen Nee Ng
15 Learning through extraordinary tourism experiences
173(10)
Eva Maria Jernsand
Sandhiya Goolaup
16 Resident-driven city hospitality design and delivery
183(12)
Karoline Wiegerink
Jan Huizing
17 Experiential heritage tourism designing in the United Arab Emirates
195(12)
Joanna Seraphim
Farooq Haq
18 Trends in experience design: strategies for attracting millennials to wineries in Victoria, Australia
207(11)
Paul Strickland
Jennifer Laing
Warwick Frost
Kim M. Williams
19 The role of themes and stories in tourism experiences
218(11)
Lee Jolliffe
Pairach Piboonrungroj
20 Understanding performativity and embodied tourism experiences in animal-based tourism in the Arctic
229(9)
Minni Haanpaa
Jose-Carlos Garcia-Rosell
21 Experiential dissonance
238(9)
Jon Sundbo
PART III Marketing tourism experiences
247(126)
22 Traditional versus experiential marketing in tourism
249(11)
Valentina Della Corte
Giovanna Del Gaudio
23 Marketing approach to the tourist experience
260(11)
Kuan-Huei Lee
24 Experiential marketing for tourism destinations
271(12)
Raouf Ahmad Rather
Linda D. Hollebeek
25 Relationship marketing: a consumer experience perspective
283(12)
Christy Yen Nee Ng
Brian Kee Mun Wong
26 Interpreting relationships among Oktoberfest tourists' experiences and perceived value, overall satisfaction and loyalty behaviors for better marketing strategy decisions
295(18)
Robert J. Harrington
Michael C. Ottenbacher
Burkhard von Freyberg
Alexandros Paraskevas
Laura Schmidt
27 Delivering quality and memorable tourism experience
313(10)
Anestis K. Fotiadis
Anastasia Ef. Spyridou
28 Marketing gastronomic tourism experiences
323(14)
Saurabh Kumar Dixit
29 Managing brand experience and reputation in the hotel business
337(15)
Hamm Kader Sanlioz-Ozgen
Metin Kozak
30 Managing service failure and recoveries
352(9)
Kawon Kim
Melissa A. Baker
31 Dark tourism: negative experiences as part of modern tourism
361(12)
Dinesh Kumar
Punam Gupta
PART IV Technology enabled tourism experiences
373(80)
32 Sharing economy and tourism experience
375(9)
Adam Pawlicz
33 An exploration of experiential travel behavior during the traveler journey
384(13)
Roberta Minazzi
34 Co-construction of the tourist experience via social networking sites
397(12)
Sabrina Seeler
Heike Schanzel
35 Technologies for enhancing wine tourism experience
409(9)
Roberta Garibaldi
Fabiola Sfodera
36 Pictures, colors and emotions: shaping the UK's e-tourism experience
418(10)
Anke Schneider
Wilhelm Loibl
Ann Hindley
37 Managing tourist experience through social media: evidence from South Korea
428(11)
Yeonjung (Alice) Kang
Tiffany S. Legendre
38 Virtual reality, augmented reality and tourism experience
439(14)
Sandra Maria
Correia Loureiro
PART V Sustainable tourism experience
453(56)
39 Sustainable tourism and the visitor experience
455(9)
Frans Melissen
Bert Smit
40 Rethinking sustainable tourism through identity decomposition: the stratification of the intensifying factors of the tourism experience
464(9)
Antonio Sergio Araujo de Almeida
41 Developing rural tourism through co-creation of sustainable tourist experiences
473(12)
Jennifer Chan Kim Lian
42 Towards green loyalty: driving from green experiential quality, green emotional attachment, green image, green switching experience, and green experiential satisfaction
485(11)
Hung-Che Wu
Guo-Wei Chen
43 Guest and host relationship in tourism experience building: rising issue of sustainability
496(13)
Rashmi Ranjan Choudhury
Saurabh Kumar Dixit
PART VI Emerging avenues of tourism experience and co-creation
509(87)
44 Co-creation of tourism experiences: a conceptual framework
511(8)
Mine Inane
Metin Kozak
45 Co-creation of tourism experience through service-dominant logic
519(10)
Xiang Ying Mei
46 Place-based business models of value creation in tourism: case of the Albergo Diffuso
529(10)
Francesco Raggiotto
Cristiana Compagno
Michela C. Mason
47 Chinese meaning of face in Arctic Norway: cultural co-creation for tourist experiences
539(11)
Yan Zhang
Young-Sook Lee
48 The emotional labor of the co-created tourism experience
550(10)
Richard Ek
Anne Hardy
Mia Larson
Can-Seng Ooi
49 Tourism experience and destination competitiveness
560(10)
Abijith Abraham
Saurabh Kumar Dixit
50 Senior tourism and customer experience: links and opportunities
570(10)
Adela Balderas-Cejudo
George W. Leeson
51 Crisis management and tourism experiences
580(10)
Adiyukh Berbekova
Melissa A. Baker
52 Conclusion: some reflections on experiential tourism management and marketing
590(6)
Saurabh Kumar Dixit
Index 596
Saurabh Kumar Dixit, PhD is an Associate Professor and Head of the Department of Tourism and Hotel Management, North-Eastern Hill University, Shillong (Meghalaya), India. He holds a Bachelors degree in Hotel Management and Catering Technology, a Masters degree in Tourism Management, and a Doctorate (PhD) in Hotel Management. His research interests include Consumer Behavior, Gastronomic Tourism, Service Marketing, Experience Management, and Marketing in hospitality and tourism contexts. He has worked more than 20 years in a number of Indian universities and educational institutes and successfully completed different research projects relating to hospitality and tourism management. He has 11 books to his credit including The Routledge Handbook of Consumer Behavior in Hospitality and Tourism and The Routledge Handbook of Gastronomic Tourism. He can be contacted at saurabh5sk@yahoo.com.