New to this edition |
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viii | |
Preface |
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ix | |
How to use this book |
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x | |
How to use the online resources |
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xii | |
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SECTION 1 The Sociocultural Meaning of Brands |
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1 | (94) |
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1 Understanding the Social Psychology of Brands |
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3 | (20) |
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4 | (3) |
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Understanding consumer behaviour |
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7 | (7) |
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14 | (2) |
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16 | (1) |
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Low-involvement choice and emotion |
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17 | (1) |
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Brands and low-involvement choice |
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18 | (5) |
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23 | (27) |
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24 | (1) |
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Emotion and consumer choice |
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25 | (2) |
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Social perspectives on emotion |
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27 | (1) |
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28 | (2) |
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Consumption and the symbolic meaning of goods |
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30 | (1) |
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A conceptual model of emotion-driven choice |
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31 | (1) |
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Emotion and preference formation |
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32 | (3) |
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Justification of emotion-driven choice |
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35 | (1) |
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The process of emotion-driven choice |
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36 | (1) |
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37 | (1) |
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Trust in human relationships |
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38 | (1) |
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A model of trust and confidence in brands |
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39 | (1) |
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Emotional brand associations |
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40 | (3) |
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Implications for brand strategy |
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43 | (7) |
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3 The Symbolic Meaning of Brands |
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50 | (21) |
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The postmodern consumer and symbolic meaning |
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51 | (2) |
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The postmodern consumer and identity |
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53 | (2) |
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Identity and self-symbolic consumption |
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55 | (1) |
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Lived versus mediated experience |
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56 | (1) |
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Symbolic meaning, advertising, and brands |
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57 | (1) |
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Identity and social-symbolic consumption |
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58 | (2) |
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Some implications for brand strategy |
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60 | (11) |
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4 Cultural Meaning Systems and Brands |
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71 | (24) |
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Semiotics and brand meanings |
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72 | (3) |
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75 | (4) |
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Social differentiation and social integration |
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79 | (5) |
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84 | (11) |
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SECTION 2 Brand Equity and Brand Building |
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95 | (102) |
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97 | (26) |
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98 | (1) |
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99 | (17) |
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The central role of brand equity in the management of brands |
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116 | (7) |
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123 | (38) |
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Brands and marketing communication |
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124 | (10) |
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134 | (9) |
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143 | (18) |
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7 Measuring Brand Performance and Equity |
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161 | (36) |
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162 | (20) |
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182 | (1) |
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183 | (1) |
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Pre-testing marketing communication |
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184 | (2) |
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Tracking brand performance |
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186 | (11) |
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SECTION 3 Managing Brands |
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197 | (138) |
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8 Brand Strategies 1---Symbolic Brands |
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199 | (24) |
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Managing brand strategies in mindspace |
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200 | (2) |
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Symbolic brand strategies |
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202 | (1) |
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Personal meaning strategies |
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203 | (8) |
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Social differentiation strategies |
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211 | (4) |
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Social integration strategies |
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215 | (8) |
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9 Brand Strategies 2---Low-Involvement Brands |
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223 | (26) |
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224 | (2) |
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Brands and the unconscious |
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226 | (7) |
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233 | (3) |
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Managing consumer perceptions |
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236 | (2) |
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Managing choice situations |
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238 | (2) |
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Increasing usage quantities |
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240 | (1) |
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241 | (8) |
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10 Brand Innovation and Digital Media |
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249 | (32) |
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The evolution of digital, social media and mobile marketing |
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250 | (2) |
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252 | (1) |
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252 | (1) |
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253 | (1) |
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253 | (1) |
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254 | (1) |
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255 | (2) |
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Individual factors in the adoption of innovations |
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257 | (6) |
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The evolution of the active consumer |
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263 | (2) |
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Sociocultural factors in the adoption of innovations |
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265 | (3) |
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Managing high-technology brand strategy |
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268 | (13) |
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11 Brand Portfolio Management |
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281 | (35) |
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Brand and product portfolios |
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282 | (6) |
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288 | (3) |
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Evaluating stretching and retrenching opportunities |
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291 | (7) |
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298 | (8) |
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Brand stretching: postmodernism to metamodernism |
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306 | (2) |
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Retro-marketing and nostalgia |
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308 | (8) |
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12 People as Brand Touchpoints |
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316 | (19) |
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Managing brand touchpoints |
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317 | (2) |
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Digital brand touchpoints |
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319 | (1) |
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Corporate reputation: vision, culture, and image |
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320 | (1) |
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Vision-culture-image gap analysis |
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321 | (2) |
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Corporate culture and the corporate brand |
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323 | (1) |
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Developing corporate brand strategy |
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324 | (4) |
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328 | (1) |
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329 | (1) |
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Managing the corporate brand image/reputation |
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329 | (6) |
Index |
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335 | |