List of figures |
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xiii | |
List of tables |
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xv | |
Notes on contributors |
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xvii | |
Foreword |
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xxiii | |
Acknowledgements |
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xxvii | |
Introduction |
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1 | (4) |
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4 | (1) |
1 International branding: creating global brand equity through language |
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5 | (18) |
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5 | (1) |
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5 | (1) |
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6 | (1) |
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Brands as composite signs |
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7 | (4) |
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The challenge of transferring brand names to other languages |
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11 | (2) |
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Problems with transferring brand meanings |
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13 | (3) |
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An overall assessment of brand linguistic value |
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16 | (1) |
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So what should a manager do? |
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17 | (1) |
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Issues for further discussion |
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18 | (2) |
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Case study: Soshi Sumsin Ltd |
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19 | (1) |
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Exercises on international branding |
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20 | (1) |
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21 | (2) |
2 The 'glocalization' of product and advertising strategies |
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23 | (22) |
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23 | (1) |
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23 | (1) |
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Introduction: in retrospect |
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24 | (1) |
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The original three schools of thought: yes, no and maybe |
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25 | (3) |
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The concept of glocalization: a new paradigm |
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28 | (1) |
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Principles of glocalization |
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29 | (6) |
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35 | (3) |
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38 | (1) |
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Issues for further discussion |
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39 | (3) |
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39 | (3) |
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42 | (3) |
3 Setting prices for global markets: global insights and perspectives |
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45 | (16) |
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45 | (1) |
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45 | (1) |
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46 | (1) |
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46 | (1) |
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47 | (1) |
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48 | (2) |
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Factors influencing pricing strategy |
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50 | (2) |
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Managerial decisions on pricing |
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52 | (2) |
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Globalization and pricing tactics |
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54 | (1) |
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55 | (1) |
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Issues for further discussion |
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55 | (4) |
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Case study: The community airline |
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56 | (3) |
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59 | (2) |
4 Managerial challenges in setting prices: price-quality cues, role of the sales force and global issues |
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61 | (16) |
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61 | (1) |
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61 | (1) |
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62 | (1) |
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63 | (4) |
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The sales force and pricing |
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67 | (3) |
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70 | (1) |
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Issues for further discussion |
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71 | (2) |
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Case study: ABC Insurance |
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72 | (1) |
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73 | (4) |
5 Managing brands with retailers: an international perspective |
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77 | (16) |
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77 | (1) |
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77 | (1) |
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78 | (1) |
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78 | (3) |
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81 | (1) |
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81 | (4) |
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85 | (2) |
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87 | (1) |
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Issues for further discussion |
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87 | (2) |
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Case study: Managing brands with retailers: an international perspective |
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88 | (1) |
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89 | (4) |
6 The concept of place in international strategic marketing decisions |
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93 | (24) |
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93 | (1) |
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93 | (1) |
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94 | (2) |
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Country-of-origin perceptions in consumer product evaluation |
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96 | (1) |
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From country of origin to country of manufacture, country of design and country of brand origin |
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97 | (3) |
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Creating place associations: an overview of brand positioning tools |
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100 | (1) |
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Business and social implications of the use of place associations in brand positioning |
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101 | (2) |
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103 | (1) |
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Issues for further discussion |
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103 | (7) |
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Case study: The use of place cues in packaging for brand positioning |
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103 | (7) |
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110 | (7) |
7 International marketing communication as the global marketing change agent |
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117 | (16) |
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117 | (1) |
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117 | (1) |
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Marketing communication and the 7P's |
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118 | (1) |
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Development of outbound marketing communication |
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119 | (2) |
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Transitioning to consumer control |
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121 | (3) |
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Organizational challenges in push-pull communication models |
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124 | (1) |
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Marketing communication as the integrating force |
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125 | (2) |
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Next steps in the transition |
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127 | (1) |
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A technologically divided world |
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128 | (1) |
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Issues for further discussion |
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129 | (3) |
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Case study: Building a global communications programme |
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129 | (3) |
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132 | (1) |
8 The adoption of interactive digital television by advertising professionals: exploring an international marketing communication medium |
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133 | (20) |
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133 | (1) |
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134 | (1) |
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IDTV as an emerging marketing communication medium |
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134 | (1) |
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135 | (3) |
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138 | (2) |
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140 | (2) |
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142 | (2) |
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144 | (3) |
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Issues for further discussion |
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147 | (1) |
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Case study: The effectiveness of an interactive TV advert |
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147 | (1) |
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148 | (5) |
9 Employee development in the international arena: internal marketing and human resource management perspectives |
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153 | (18) |
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153 | (1) |
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153 | (1) |
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154 | (2) |
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International human resource management |
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156 | (2) |
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Key HR challenges for international managers |
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158 | (2) |
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International employee development |
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160 | (4) |
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164 | (1) |
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Issues for further discussion |
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165 | (1) |
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Case study: The development of HR in an international retail chain |
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165 | (1) |
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166 | (5) |
10 An analysis of the people dimension in international marketing |
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171 | (14) |
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171 | (1) |
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171 | (1) |
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172 | (1) |
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172 | (2) |
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174 | (1) |
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175 | (2) |
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The global people challenge for international marketers |
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177 | (2) |
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The challenges of the decision makers |
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179 | (1) |
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180 | (1) |
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Issues for further discussion |
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181 | (2) |
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Case study: Damar international |
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181 | (2) |
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183 | (2) |
11 Processes: the way forward |
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185 | (18) |
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185 | (1) |
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185 | (1) |
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186 | (1) |
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Rise of global customers drives the need to evolve processes |
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186 | (2) |
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Foundation of building strong processes is to know the value brands carry in a global marketplace |
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188 | (2) |
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Need to adapt to changing global scenario |
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190 | (3) |
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Mapping customer journey to process evolvements is the key to success |
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193 | (7) |
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Issues for further discussion |
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200 | (2) |
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200 | (2) |
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202 | (1) |
12 Export market-oriented processes and export performance: quadratic and moderated relationships |
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203 | (22) |
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203 | (1) |
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203 | (1) |
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204 | (1) |
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204 | (1) |
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205 | (4) |
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209 | (3) |
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212 | (4) |
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216 | (1) |
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Issues for further discussion |
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217 | (3) |
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Case study: Export market orientation |
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218 | (2) |
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220 | (1) |
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221 | (4) |
13 The dematerialization of marketing in a global economy |
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225 | (16) |
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225 | (1) |
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225 | (1) |
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226 | (1) |
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226 | (2) |
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From goods to service to experience |
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228 | (2) |
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Using physical evidence for product evaluation |
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230 | (1) |
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Physical evidence in an internet environment |
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231 | (2) |
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From physical reality to virtual reality |
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233 | (2) |
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235 | (1) |
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Issues for further discussion |
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235 | (2) |
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Case study: Selling a dream: marketing Spain as a tourism destination |
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235 | (2) |
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237 | (4) |
14 Physical evidence as an asset in nation brand equity |
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241 | (18) |
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241 | (1) |
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241 | (1) |
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242 | (1) |
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Nation branding: key features of an emerging paradigm |
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242 | (4) |
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Brand equity and nation brand equity |
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246 | (2) |
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248 | (5) |
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Issues for further discussion |
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253 | (3) |
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Case study: Physical evidence as nation brand equity in Tokyo, Japan |
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253 | (3) |
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256 | (3) |
15 Future directions in international marketing: the decade ahead |
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259 | (30) |
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259 | (1) |
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259 | (1) |
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260 | (1) |
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260 | (2) |
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The opportunity at the BOP |
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262 | (1) |
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The nature of the market at the BOP |
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263 | (3) |
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266 | (6) |
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Consumer behaviour at the BOP |
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272 | (5) |
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277 | (5) |
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282 | (1) |
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283 | (6) |
Conclusion |
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289 | (4) |
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Index |
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293 | |