List of figures |
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ix | |
List of tables |
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xi | |
List of worksheets |
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xiii | |
Preface |
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xiv | |
1 Brands - origins, heritage and importance |
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1 | (18) |
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2 | (1) |
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3 | (1) |
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4 | (2) |
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Early references to brand |
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6 | (1) |
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7 | (4) |
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11 | (1) |
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Increasing importance of brands |
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12 | (2) |
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What this book adds to the science of brand measurement |
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14 | (1) |
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15 | (2) |
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17 | (2) |
2 The art of branding |
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19 | (21) |
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Customer emotions and brand |
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20 | (3) |
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Elements of a brand that influence consumer decision-making |
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23 | (1) |
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Benefits of a strong brand |
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24 | (2) |
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Brand utility and identity |
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26 | (4) |
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Why are some brands more successful? |
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30 | (4) |
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Brands help consumers choose when products are very similar |
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34 | (2) |
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The importance of branding for the international market |
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36 | (1) |
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37 | (1) |
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37 | (3) |
3 The science of measuring brand performance |
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40 | (25) |
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40 | (1) |
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Brand Equity and Brand Knowledge |
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41 | (1) |
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Empirical support for Brand Knowledge and Brand Equity |
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42 | (1) |
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Testing Brand Knowledge and Equity for two very different markets |
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42 | (2) |
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Effects of Brand Knowledge |
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44 | (1) |
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Brand Equity and Brand Knowledge |
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45 | (4) |
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Signaling Theory and Information Economics |
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49 | (3) |
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52 | (10) |
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62 | (1) |
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62 | (3) |
4 Cross-cultural studies, loyalty, choice, experiments and hypotheses |
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65 | (18) |
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68 | (2) |
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70 | (5) |
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75 | (1) |
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Experimental studies in Brand Knowledge/Brand Equity |
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75 | (1) |
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76 | (1) |
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Lambert's Brand Equity/Brand Knowledge model |
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77 | (1) |
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78 | (2) |
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80 | (1) |
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80 | (3) |
5 Research method |
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83 | (17) |
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83 | (1) |
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84 | (3) |
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Research objectives and overall procedure |
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87 | (3) |
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Measures of the Brand Knowledge construct |
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90 | (5) |
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The brand preference measure |
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95 | (1) |
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The brand loyalty measure |
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95 | (1) |
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Data-collection procedure |
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96 | (1) |
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97 | (1) |
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97 | (3) |
6 Results: sample comparability and Brand Knowledge constructs |
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100 | (15) |
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100 | (2) |
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Differences between the two samples |
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102 | (3) |
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Australia and China samples' brand preferences |
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105 | (1) |
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Australia and China current beer drinkers' revealed Brand Loyalty |
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106 | (1) |
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Factor analysis on Brand Knowledge items |
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107 | (6) |
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113 | (1) |
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114 | (1) |
7 Results: predicting brand choice using multiple discriminant analysis |
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115 | (9) |
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Multiple discriminant analysis (MDA) |
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115 | (8) |
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123 | (1) |
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123 | (1) |
8 Results: predicting brand choice using multinomial logistic regression analysis and binary logistic regression analysis |
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124 | (12) |
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MLR analyses identifying the Australia sample's brand preference |
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124 | (2) |
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MLR analyses identifying factors in the China sample's |
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126 | (1) |
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Binary logistic regression test |
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127 | (1) |
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BLR of the Australia sample's loyalty to the first preferred brand |
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127 | (2) |
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BLR of China sample's stay or switch decision |
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129 | (1) |
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BLR model of loyalty for Australia vs. China samples |
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130 | (1) |
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Formal testing of the hypotheses |
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131 | (3) |
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134 | (1) |
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135 | (1) |
9 Discussion of results and summary |
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136 | (43) |
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Predictive Brand Choice model specification, testing and refinement |
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136 | (2) |
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Summary of findings from the PBC model development |
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138 | (1) |
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138 | (1) |
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Comparison to previous research |
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139 | (1) |
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140 | (2) |
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142 | (1) |
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10 Workshop: predictive Brand Choice (PBC) work process |
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143 | (1) |
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Creating and measuring brand equity |
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143 | (1) |
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The way Brand Knowledge is created |
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144 | (1) |
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Brand-building process for a beer |
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144 | (7) |
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151 | (10) |
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161 | (1) |
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162 | (13) |
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175 | (1) |
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176 | (3) |
Appendices |
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Appendix 1: Formula used to calculate disposable income |
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179 | (1) |
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Appendix 2: Demographic factors independent sample test table |
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180 | (1) |
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Appendix 3: Table of Australian beer users visiting times prediction result (UWA) |
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181 | (1) |
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Appendix 4: Table of China beer users visiting times prediction result (CAU) |
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182 | (1) |
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Appendix 5: Factor analysis for Australia sample beer users |
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183 | (3) |
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Appendix 6: Factor analysis of China sample beer users |
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186 | (3) |
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189 | (2) |
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191 | (8) |
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199 | (7) |
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Appendix 10: English questionnaire administered in Australia |
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206 | (5) |
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Appendix 11: Mandarin questionnaire administered in China |
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211 | (4) |
Index |
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215 | |