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E-grāmata: Building Digital Culture: A Practical Guide to Successful Digital Transformation

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  • Formāts: 264 pages
  • Izdošanas datums: 03-Jan-2017
  • Izdevniecība: Kogan Page Ltd
  • Valoda: eng
  • ISBN-13: 9780749479664
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  • Formāts: 264 pages
  • Izdošanas datums: 03-Jan-2017
  • Izdevniecība: Kogan Page Ltd
  • Valoda: eng
  • ISBN-13: 9780749479664

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The seismic impact which digital continues to have on the world is, in reality, still in its infancy. Building Digital Culture argues that what this means for businesses in general, and marketers in particular, is that the digital developments we're faced with today haven't had the same gestation period as past technologies. The consequence of this pace is that much focus - be that in research, writing or management consulting - has tended to be on tactical or short-term aspects of digital marketing, whereas our reality is that the issue is now about marketing in a digital world.

It is therefore critical for organisations to implement a permeating, far-seeing digital culture that embraces change and transformation. Building Digital Culture includes interviews from senior practitioners from major corporations such as BMW, LinkedIn, Twitter and Deloitte to share how digital culture has been established at these organisations, and the impact it has had on business practice and ROI. Supported by discussion of the Digital Capability Framework, Building Digital Culture offers readers a practical guide to establishing and maintaining their own unique, successful digital culture.



Leading companies including BMW, Twitter, Deloitte and Bloomberg share their insider stories of how embracing digital culture has improved their business practices, leading to increased adaptivity and productivity.

Recenzijas

"Finally, digital has been distilled and debunked! A no-nonsense, actionable guide to digital capability building, regardless of where you are on the journey." * Cesar Lastra, Founding Director, Bash and Build * "A genuinely inspiring, thought-provoking and motivational read wherever you are in your organisation and at whatever stage of your digital maturity." * Neil Costello, Head of Marketing, Atom Bank * "A great starter pack for anyone who wants to be serious about diving into the digital age and driving change." * Thierry Campet, Global Head of Marketing and Communications, UBS Wealth Management * "A very well researched and written book that is an essential aid to help you navigate through the potentially vexatious digital world." * Nick Hughes, Director of Marketing and Communications, SEGRO plc * "The breakneck speed of today's digital environment is challenging for all marketers to keep up with. This book will help marketers from start-ups to large businesses take a firmer grip of this digital environment, and better use its capabilities to deliver greater levels of traffic, revenue and profit." * Simon Daggett, Global Head of Marketing, DHL Global Forwarding * "Brilliant insight into how to reality-check your own organisation and vision. There is courage in these pages - challenging and well-used terms and methodologies, but addressed in a helpful and practical way. A book to share." * Eda Colbert, Head of Brand and Marketing, British Council * "While I was reading this book, I was interrupting everyone I know I share ideas and quotes. If you are looking for an engaging, readable text that moves at the same speed as the digital world it describes, buy this book." * Kelly Barner, Managing Editor, Buyers Meeting Point *

Papildus informācija

Winner of CMI Management Book of the Year - 'Management Futures' Category 2018 (UK).
About the authors xii
Contributors to this book xiv
Foreword xv
Acknowledgements xvi
Introduction 1(2)
PART ONE Why you need a digital culture
3(28)
01 The increasing pace of change
5(3)
Disruption
5(1)
Death by a thousand cuts
6(1)
Digital transformation
7(1)
Beyond capability
7(1)
02 The technology catalyst
8(8)
Enter Moore's Law
8(1)
Exponential growth in perspective
9(1)
Technology as an enabler
10(1)
The near future
10(1)
Technology changing society
11(1)
Double-edged sword
12(1)
Frictionless technology
12(2)
The distant future
14(1)
A Guaranteed Future Prediction
15(1)
03 New channels, tools and business models
16(8)
Business to business and technology innovation
17(1)
New channels
17(1)
New tools
18(2)
New business models
20(1)
Beyond Uber
21(1)
Free is always cheaper
22(2)
04 Why organizations really fail at digital
24(7)
Changing external landscape
24(1)
Changing internal landscape
25(1)
Broad skillsets
26(1)
Conclusions
27(1)
Case study: Digital transformation in action
28(3)
PART TWO Plotting your digital journey
31(34)
05 What a digital transformation looks like
33(11)
What does a digital transformation involve?
35(3)
Lessons learned
38(6)
06 Your digital culture audit
44(7)
Your digital audit scores
50(1)
07 Understanding your stakeholders
51(5)
Mapping your stakeholders
51(5)
08 Your strategic approach
56(9)
Choosing a path
56(5)
No silver bullet
61(1)
Case study: Deloitte's digital transformation journey
61(4)
PART THREE The Digital Culture Framework
65(2)
Essentials
09 Definition and vision
67(11)
Listening first
68(2)
Connecting potential and priority
70(1)
Three types of transformation
71(3)
What sort of change is right for you?
74(2)
Articulating your vision
76(1)
Key points
77(1)
10 Leadership
78(12)
The role of the CEO
79(3)
The reality of trade-offs
82(1)
Case study: Digital technology and banking
83(1)
Aligning objectives
84(1)
(Non-fiction) Storytelling
85(4)
Key points
89(1)
11 Agility
90(10)
The need for speed
90(2)
Overcoming the barriers
92(2)
Decision rights
94(1)
Failing fast
95(1)
Agile methodology, reapplied
96(2)
Key points
98(2)
12 Environment
100(7)
Culture and environment
100(2)
Digital technology and the workplace
102(1)
Competing for digital talent
103(1)
Beware the cool kids in the corner
104(1)
Key points
105(2)
13 Skills and talent
107(24)
Resistance to change
107(1)
Learning techniques
108(1)
T-shaped people
109(1)
The digital skills gap
110(1)
Digital marketing training and jobs
110(3)
Global digital marketing skills shortage
113(1)
The dogma of recruitment
114(2)
Training and learning techniques
116(2)
Classroom-based digital marketing training
118(1)
Digital marketing qualifications
118(7)
Conclusions
125(3)
Case study: Team composition and recruitment in a digital world
128(3)
Readiness
14 Strategic positioning
131(11)
Bridging the gap
131(1)
Strategic positioning in practice
132(1)
Business-to-business service
132(1)
Consumer Packaged Goods
133(1)
Complex consumer product
133(1)
Charity funding
134(1)
Beyond communications
134(1)
Content marketing and the user journey
135(1)
Traditional sales funnel
135(1)
See, Think, Do, Care
136(1)
Content mapping
137(1)
Authenticity
138(4)
15 Translation and communication
142(11)
Speaking the right language
142(3)
Identify the blockers
145(2)
Lather, rinse, repeat
147(2)
The network effect
149(1)
It's a two-way street
150(1)
The medium, not just the message
151(1)
Key points
151(2)
16 Technology
153(7)
Why technology matters
153(1)
Getting the fundamentals in place
153(1)
Single customer view
154(1)
The painful truth about integration
155(1)
Next step: Marketing automation
155(1)
Why technology is a challenge
156(1)
Creating an effective digital culture for technology
157(2)
Conclusions
159(1)
17 Process and governance
160(13)
Where we need processes
160(1)
Avoiding `bottom of the drawer' syndrome
161(1)
Workplace experimentation
161(1)
Internal service level agreements
162(1)
Example process mapping
163(1)
Social media crisis management -- effectively implementing a social media policy
163(2)
How to avoid a social media disaster
165(5)
Social media crisis management plan
170(2)
Social crisis management conclusions
172(1)
Conclusions
172(1)
18 Structure
173(8)
Avoiding the digital silo
173(2)
Structure is an enabler, not a solution
175(1)
Find your operating rhythm
176(1)
Break down walls
177(1)
Do you need a Chief Digital Officer?
178(2)
Key points
180(1)
19 Connections
181(9)
Curate your own stream
181(2)
Unlock the value chain
183(1)
Build your network
184(1)
Get out more
185(1)
Seek out the innovators
186(3)
Key points
189(1)
Performance
20 Measurement
190(11)
Digital strategy and measurement in perspective
190(1)
Setting primary objectives
191(1)
Setting primary objectives as analytics goals
192(1)
Connecting primary objectives to business objectives
193(1)
Digital channels driving primary objectives
194(2)
Understanding how digital channels contribute
196(1)
Multi-Channel Funnels Report (MCF)
197(3)
Workplace experimentation
200(1)
Conclusions
200(1)
21 Innovation and entrepreneurship
201(10)
Culture of managed risk
201(1)
Market insights
202(1)
Social insights case study: Competitor analysis for grocery delivery services -- UK versus US
203(3)
Ability to experiment
206(1)
Measurement frameworks
207(1)
Leadership commitment to asking challenging questions
207(1)
Conclusions
208(3)
22 Financial impact
211(6)
Financial measurement to drive change
211(1)
The perfect financial measurement model
212(1)
Adding non-direct activities to our measurement framework
212(4)
Conclusions
216(1)
PART FOUR Keeping up with change
217(13)
23 Keeping measurement at the core
219(3)
Conclusions
221(1)
24 Separating the ephemeral from the enduring
222(3)
Experimentation is key
222(1)
The risk of not continuing
223(1)
Insights review and external opinion
223(1)
Conclusions
224(1)
25 Three things to watch
225(5)
Connected living
225(2)
What if the uberization of talent becomes mainstream?
227(1)
Artificial intelligence
228(2)
Epilogue
230(3)
You are going to struggle at times -- practical advice
230(1)
Things happen in fits and starts
231(1)
The journey never ends
231(2)
Appendix: The Digital Culture Toolkit 233(1)
References and further reading 234(3)
Index 237
Daniel Rowles has worked on client and agency sides of digital marketing for almost 20 years. He is a Course Director for the Chartered Institute of Marketing (CIM), lecturer at Imperial College London, CEO of TargetInternet.com and lead judge for the CIM Marketing Excellence Awards. He is also the host of the Digital Marketing Podcast, an iTunes top 10 business podcast.

Thomas Brown is a consultant and executive advisor on marketing and digital transformation. Formerly Director of Strategy and Marketing at CIM, he is the architect of more than 35 major research and thought leadership initiatives.