|
|
vii | |
|
|
viii | |
Introduction to the Second Edition |
|
1 | (2) |
|
1 Managing Crises: Five Strategic Leadership Tasks |
|
|
3 | (20) |
|
1.1 Crisis Management and Public Leadership |
|
|
3 | (2) |
|
|
5 | (4) |
|
1.3 The Origins of Crises |
|
|
9 | (3) |
|
1.4 The Challenges of Strategic Crisis Management |
|
|
12 | (3) |
|
1.5 The Five Critical Tasks of Strategic Crisis Leadership |
|
|
15 | (8) |
|
2 Sense Making: Grasping Crises as They Unfold |
|
|
23 | (26) |
|
2.1 What the Hell Is Going On? |
|
|
23 | (1) |
|
2.2 Barriers to Crisis Detection |
|
|
24 | (8) |
|
2.3 Barriers to Understanding an Unfolding Crisis |
|
|
32 | (7) |
|
2.4 Effective Sense Making |
|
|
39 | (4) |
|
2.5 The Ubiquity of Surprise |
|
|
43 | (6) |
|
3 Decision Making and Coordinating: Shaping the Crisis Response |
|
|
49 | (29) |
|
3.1 The Myth of Top-Down Command and Control |
|
|
49 | (2) |
|
3.2 Crisis Leaders as Decision Makers |
|
|
51 | (3) |
|
3.3 Crisis Teams and Group Dynamics |
|
|
54 | (3) |
|
3.4 Crisis Responses on the Ground |
|
|
57 | (5) |
|
3.5 Crisis Coordination: Challenges, Forms, and Fault Lines |
|
|
62 | (9) |
|
3.6 Nurturing Crisis Coordination |
|
|
71 | (3) |
|
3.7 Deciding and Coordinating: Conclusions |
|
|
74 | (4) |
|
4 Meaning Making: Constructing a Crisis Narrative |
|
|
78 | (24) |
|
4.1 The Politics of Crisis Communication |
|
|
78 | (2) |
|
|
80 | (6) |
|
4.3 Crafting a Winning Frame |
|
|
86 | (11) |
|
4.4 Effective Meaning-making |
|
|
97 | (5) |
|
5 Ending a Crisis: Managing Accountability |
|
|
102 | (24) |
|
5.1 It Ain't Over Till It's Over |
|
|
102 | (1) |
|
5.2 How Crises End: Two Scenarios |
|
|
103 | (4) |
|
5.3 To End a Crisis: What Role for Leadership? |
|
|
107 | (3) |
|
5.4 Crisis Accountability: A Contest of Explanations |
|
|
110 | (5) |
|
5.5 Managing the Accountability Contest |
|
|
115 | (5) |
|
5.6 Accountability, Blame Games, and Democracy |
|
|
120 | (6) |
|
6 Learning and Changing: From Crisis to Reform |
|
|
126 | (19) |
|
|
126 | (2) |
|
6.2 Learning from Crisis: Lessons from the Literature |
|
|
128 | (4) |
|
6.3 From Crisis to Reforms? |
|
|
132 | (7) |
|
6.4 The Tension Between Crisis Management and Reform Leadership |
|
|
139 | (2) |
|
6.5 Ambivalent Opportunities: From Crisis-Induced Reforms to Reform-Induced Crises |
|
|
141 | (4) |
|
7 How to Deal with Crisis: Lessons for Prudent Leadership |
|
|
145 | (27) |
|
|
145 | (1) |
|
7.2 Grasping the Nature of Crises |
|
|
145 | (3) |
|
7.3 Improving Crisis Sense Making |
|
|
148 | (5) |
|
7.4 Improving Crisis Decision Making and Coordination |
|
|
153 | (5) |
|
7.5 Improving Crisis Meaning Making |
|
|
158 | (2) |
|
7.6 Improving Crisis Accounting |
|
|
160 | (3) |
|
7.7 Improving Crisis Learning and Reform Craft |
|
|
163 | (3) |
|
|
166 | (2) |
|
7.9 Prudent Crisis Leadership |
|
|
168 | (4) |
References |
|
172 | (26) |
Index |
|
198 | |