The book highlights research on transportation as services in Africa and provides theoretical underpinning for future studies on transport service management. . It recognises that transport service provision in Africa needs to be contextualised amidst the inherent challenges and the travel demands of citizens.
Transportation is an essential part of human activity and a service that makes an enormous contribution to the economic, social, and general well-being of countries and their citizens. However, many developing countries and emerging economies are suffering from institutional challenges that impact their transport infrastructure and ability to provide an effective transport service effectively.
The book highlights research on transportation as services in Africa and provides theoretical underpinning for future studies on transport service management. It recognises that one size does not fit all, acknowledging that transport service provision in Africa needs to be contextualised amidst the inherent challenges and the travel demands of citizens. The book moves beyond Western transport, land use and engineering research to explore transportation from a services and business perspective, and provides a comprehensive resource encompassing transport service quality, marketing communication, public sector engagement with stakeholders, sustainable and inclusive transportation.
This edited collection brings together insights from authors across Africa to provide much needed theoretical and practical knowledge for academic researchers and students, as well as policymakers in the region.
Introduction
Chapter 1
Introduction to Transport Services Management in Africa: Navigating
Challenges, Advancing Opportunities
Emmanuel Mogaji, Ogochukwu Ugboma, Chinebuli Uzondu
Theme 1: Digital Disruption and Technological Innovation in African
Transport
Chapter 2
Smart Transport Technologies and Urban Mobility: Enhancing Transportation
Satisfaction in African Cities The Case of Lagos
Oluwatobi. O. Omotoye, Lateef, D. Olusesi, Uthman O. Adigun
Chapter 3
Technology and Transport Services in African Smart Cities: Governance,
Challenges, and Future Prospects
Tajudeen Alaburo Abdulsalam, Rofiat BolanleTajudeen, Kamal Asola Bello, Dayo
Bamigbade
Chapter 4
Exploring Sustainable E-Commerce Logistics Services for Customer
Satisfaction
Adetayo Olaniyi Adeniran, Samuel Oluwaseyi Olorunfemi, Ayobami Ademola
Akanmu
Chapter 5
Regulating Ride-Sourcing in Africa: Governance Challenges and Policy Lessons
from Cameroon
Japhet Kuma Chianebeng, Elvis Chia Ngwah
Chapter 6
A Conceptual Framework for MaaS Adoption in Selected African Cities:
Comparative Analysis of Lagos, Nairobi, Johannesburg, and Accra
Ogochukwu Ugboma
Theme 2: Sustainable and Inclusive Urban Transport
Chapter 7
Inclusive Transport in Africa: Bridging Gaps and Building Opportunities for
Equitable Mobility
Sudhanshu Bhatt
Chapter 8
Transforming Urban Mobility in Africa: A Practitioners Perspective on
Sustainable Public Transport in Windhoek
Johanna Shikukutu, Prisca Mayumbelo, Temitope Farinloye, Emmanuel Mogaji
Chapter 9
Towards the integration of Candongueiros in Luanda into the country's formal
transportation network
Hélder José, Ana Cristina Inglês
Theme 3: Active Mobility and Pedestrian-Centric Transport Systems
Chapter 10
Active Mobility and Transport Decarbonisation in a Developing African City
Aderibigbe Oluwayemi Oniya Bosede
Chapter 11
Conceptualising a framework for promoting active mobility in secondary cities
- Namibia
Robert Ambunda, Kevin Chomore, Bethino Mbirimujo, Busisiwe Marole
Chapter 12
Pedestrian Safety, Security, and Walkability in a Traditional Nigerian City
Umar Obafemi Salisu, Ayobami Ademola Akanmu, Sekinat Motunrayo Sanni
Theme 4: Transport Operations, Service Management, and Conflict Resolution
Chapter 13
Operational Characteristics of Transport Modal Choice in Lagos, Nigeria:
Implications for Meeting Commuters Mobility Demand and Satisfaction
Ayobami Ademola Akanmu, Umar Obafemi Salisu, Samuel Oluwaseyi Olorunfemi
Chapter 14
Onboard Conicts in African Public Transport: Causes, Consequences, and
Management Strategies
Stephen Agyeman, Philip Kofi Alimo
Conclusion
Chapter 15
Shaping the Future of Transport Services in Africa: Addressing Challenges and
Exploring New Horizons
Emmanuel Mogaji, Ogochukwu Ugboma, Chinebuli Uzondu
Emmanuel Mogaji is an Associate Professor of Marketing at Keele University, UK, with a research focus on transformative service provision, particularly within transport services. He developed the Transformative Transport Service Design (TTSD) framework, aimed at advancing inclusive, accessible, and sustainable transport systems across developing and developed economies. His work critically explores how transport services can be better designed, managed, and experienced, especially in contexts shaped by informality and inequality. Through his research and publications, he continues to advocate for people-centred service innovations that drive social impact, equity, and resilience in transport systems globally.
Ogochukwu Ugboma is an Associate Professor and Head of Department at the School of Transport and Logistics, Lagos State University, Lagos, Nigeria, specializing in Transport, Logistics, and Supply Chain Management. A Fellow of the Chartered Institute of Logistics and Transport (CILT) and the African Centre for Supply Chain (ACSC), Dr. Ogochukwu Ugboma combines extensive academic expertise with practical industry engagement. Her work integrates theoretical frameworks with real-world applications, particularly in logistics performance, transport equity, sustainable supply chains, and skills development in Africa.
Chinebuli Uzondu is a road safety advisor with the National Highways UK. She has previously worked as a lecturer and researcher at the department of Transport Management Technology, Federal University of Technology Owerri Nigeria and post-doctoral researcher with the Human Factors and Safety Group at the Institute for Transport Studies, University of Leeds, United Kingdom where she obtained her PhD. Her work seeks to understand transport safety and urban mobility using both quantitative and qualitative research methods, to inform the design of transportation services including infrastructure and/or technology interventions, and to evaluate the effectiveness of these interventions.
